Patient Access Specialist I

61st Street Service Corporation   Fort Lee, NJ   Full-time     Administration / Clerical
Posted on January 3, 2022

Patient Access Specialist I

(Fort Lee)

The Patient Access Specialist I (Call Center) will support a major healthcare entity in NYC manage large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information.


Acts as first point of contact for incoming customer inquiries

Helps patients navigate the healthcare system by providing clear and understandable instructions

Schedules appointment requests

Performs insurance verification

Collects pre-registration information to address outstanding Epic work queue accounts and performs outbound calls to perform Epic referral scheduling

Promotes patient portal usage and connects to registration resources when applicable

Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions and other relevant information


High School Diploma or the equivalent required.

Patient scheduling and insurance verification experience in a medical background required.

Minimum of 2 years of relevant experience including proficiency in medical terminology.

Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.

Positive attitude, excellent customer service skills Minimum of 2 years of relevant experience including proficiency in medical terminology & Patient Scheduling

Insurance Verification

Proficient in Microsoft Office (Word & Excel)

Excellent custom service Skills

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.