Lead Customer Service Representative

Canby Utility   Canby , OR   Full-time     Administration / Clerical
Posted on August 30, 2021

Lead Customer Service Representative

$25.05 Per Hour

Canby Utility is accepting applications for a lead customer service representative.  Canby Utility provides drinking water and electricity to customers within the city limits of Canby.  This position provides lead support to the customer service department by overseeing billing, credit, adjustments, and collection activities.  This position also assists customers by phone and in person, direct incoming calls, set up and close utility accounts, processing payments, and bank deposits. 

The successful candidate will have a high school diploma or equivalent, a minimum of 5 years of cash handling and balancing experience plus 2 years of credit and collections experience. Must have a valid driver’s license with a satisfactory driving record. Candidate must also be proficient in typing, 10-key, and in use of computers. 

Canby Utility offers an excellent benefit package, including 6% employee portion paid into Oregon PERS/Public Service Retirement Plan (OPSRP), 95% medical, dental and vision premiums paid for employee and family, employer contributions into a VEBA account, life insurance, paid vacation and sick leave, and 401k and 457 deferred compensation plans.  This position is represented by the International Brotherhood of Electrical Workers union (IBEW Local 125).

Canby Utility is an Equal Opportunity Employer.

Applications, accompanied by a resume and cover letter, are being accepted until filled. First review of applications will be on September 7, 2021.