911 Call Taker Trainee (Dallas Police)

City of Dallas   Dallas, TX   Full-time     Health Care Provider
Posted on April 4, 2021

New Job Opportunities 

911 Call Taker Trainee (Dallas Police)


Handles emergency and non-emergency telephone calls requesting various types of service in various areas to provide communication support to field units through two-way radio network, telephone, and computer terminal to ensure city service needs are met with efficiency and safety of field personnel.


Essential Functions

1. In training receives and evaluates calls from the public requesting police, fire, and Emergency Medical Service (EMS) assistance and transfers fire and ambulance calls to respective dispatcher as dictated by the situation and mandated in the departmental Directives to respond to safety needs of citizens.

2. Dispatches and processes non-emergency type of city service requests or concerns from citizens in areas such as requests for water turn-on's, or calls involving flooding conditions, signal outage, potholes, water meter being out, junk motor vehicle removal, apartment complaint, etc. to ensure quality customer service is provided.

3. Dispatches street emergencies to proper units and provides departments with additional support necessary to assist the Police and Fire Department in situations such as 2,3,4, or 5 alarm fires, detouring traffic, overturned 18 wheelers, hazardous spills, etc.

4. Monitors two-way radio and multi-line telephone, answering, receiving, and broadcasting calls to officers.

5. Operates computer terminal to provide information to field personnel.

6. Assists Fire, Police, and utility companies with routing and emergency notification.

7. Maintains numerous record logs for time, identification, type of service provided and location of officers.

Working Conditions & Hazards:

- Works sitting at a telephone panel and computer terminal for extended periods of time.

- Works in normal office environment with high noise levels.

- Subject to high stressful conditions when processing service requests.

- Works various shifts, nights, weekends and holidays. 

Minimum Qualifications


  • High school diploma or GED.


  • Two (2) years of general customer service experience. 


  • Forty-five (45) completed college semester hours plus one (1) year of the required experience will meet the education and experience requirements.
  • Active Basic Proficiency (or higher) Telecommunicator Certificate issued by the Texas Commission on Law Enforcement (TCOLE) will meet the education and experience requirements. *CritiCall exam will be waived.


  • Must be a United States citizen.
  • Availability to work varying shifts including nights, weekends, holidays, and overtime.
  • Must have own telephone or cellular phone.
  • Must pass an intensive background investigation and drug test.
  • Must obtain a Texas Commission on Law Enforcement (TCOLE) certification during probationary period.
  • No FELONY or Class A MISDEMEANOR convictions.
  • No Class B MISDEMEANOR convictions within the last ten (10) years.
  • No family violence convictions.
  • Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.


  • Bilingual skills are a plus.
  • Ability to view and read information on computer monitors and maps.
  • Ability to remain calm under pressure and accurately enter data. 


  • Exam covers data entry, memory recall, spelling, prioritization, map reading, cross-referencing, and call summarization skills.
  • Time Limit: N/A
  • ***Please note: The CritiCall exam for this position can only be taken two (2) times within a twelve (12) month period.
  • Picture I.D. Required