Caseworker II (Non-Civil Service)

City of Dallas   Dallas, TX   Full-time     Health Care Provider
Posted on January 10, 2021

New Job Opportunities

Caseworker II (Non-Civil Service)

Position Purpose

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

Supervises or coordinates casework activities for social service programs to provide counseling and skills training for people requesting social welfare services.

Case Manager will work with low-income families who are facing evictions to prevent homelessness by focusing on one-time and short-term financial assistance, case manager, advocacy, landlord mediation, and other supportive services that result in maintaining stable, permanent housing.

The Case Manager screens, assesses, and conducts intakes for prospective participants.
The position is responsible for a full caseload. The position will require the candidate to make independent responsible decisions in service delivery with continued supervisory guidance. The individual must be a self-starter, highly organized and detail oriented with strong communication skills, experience in case management, and ability to work flexibly and creatively and have a passion to help the most vulnerable. 

Essential Functions

Position-specific Essential Functions:
• Maintain regular contact with clients being screen or enrolled.
• Perform assessments on all applicants for programs eligibility.
• Provide case management services to all clients enrolled in the program.
• Collaborate with other community providers.
• Participate in case conferences with the Prevention team.
• Accurately maintain paper files for all clients enrolled in the program.
• Document all case notes, links to services, and treatments in HMIS.
• Maintain positive relationships with landlords and other providers.
• Keep quality of HMIS data at 97% (HUD requires 95%).
• Prepare any and all reports that are required in a timely fashion. 

Overall Role Essential Functions
1. Supervises the work of subordinate caseworkers by reviewing client treatment plans and client progress through the social service program to ensure that clients receive appropriate services and interventions.

2. Performs initial assessments of clients to verify eligibility for participation in the programs, develop a treatment plan for the client, or to assign cases to the appropriate counselor.

3. Conducts group skills training for clients and their families to teach coping and other life skills to enable clients and families to effectively manage problems.

4. Counsels clients and families by developing a client treatment plan to ensure that individuals receive appropriate services and interventions.

5. Maintains contacts with various social service agencies and awareness of the scope of services available to make client referrals for additional social services.

6. Evaluates program effectiveness through conducting follow-up interviews and surveys and documenting utilization of services to recommend changes in service delivery policy or procedures that will best meet client needs.

7. Provides continued training to subordinate caseworkers on treatment and skills training methods to enhance the counseling skills of subordinate caseworkers.

8. Performs other duties as assigned.

9. Regular, reliable and punctual attendance is an essential function of this job.

Minimum Qualifications

Education and Experience 
• Bachelor’s Degree (or higher) in Psychology, Sociology, Social Work or related field; or three to five years of equivalent experience in social services field.

Required Knowledge and Skills
• Excellent and written and oral communications skills.
• Strong computer skill required (e.g. ability to create and track budgets in Microsoft Excel).
• Must be able to complete data entry in a timely manner. 
• Prior experience with HUD’s Homeless Management Information Systems (HMIS) strongly preferred.
• Knowledge of homelessness and housing preferred.
• Requirements: Valid Driver's License (within the State of Texas)


  • Thorough knowledge of principles and practices of social work and casework methods. 
  • Knowledge of social service resources in the community. Knowledge of social and health issues and the ability to apply knowledge to the solution of diverse problems. 
  • Ability to effectively interact with clients from various socioeconomic backgrounds. 
  • Ability to make verbal presentations to small or large groups. 
  • Ability to work closely with various agencies (law enforcement, schools, employers, health, welfare).
  • Ability to communicate effectively, both orally and in writing. 
  • Ability to identify client problems and plan for intervention. 
  • May require knowledge of alcohol and drug abuse intervention and the 12 Step Program. 
  • Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the general public.

Working Conditions & Hazards:
- Works in office and in field.