Receptionist-Part Time $11.26/hour Part-Time, Shift: Monday - Friday, 12:30-5:00 p.m.
SUMMARY: Under general supervision, provides quality customer service to City Hall visitors and callers by greeting, welcoming, and directing visitors appropriately.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following are not to be construed as an exclusive or all-inclusive listing of skills and abilities required to perform the job. Management may delegate other responsibilities as required. Demonstrates commitment to Team Destin and our mission, vision, values, and goals and represents the city in a professional, dignified manner at all times both in actions and appearance. Contributes to the development and accomplishment of home team work-plans. Demonstrate competent knowledge of all applicable policies, codes, ordinances, regulations and statutes. Demonstrate competent knowledge of all divisional Key Functions and their associated processes. Serves as City Hall receptionist and interacts professionally with the public. Determines the nature of business for callers/visitors and directs them to the appropriately individual or department. Answers multi-line phone and send emails; works with Microsoft Outlook and other software as needed. Provides callers and visitors with information such as City address, directions to City Facilities, City websites, etc. Maintains safe and clean lobby/reception area. Enters service requests, for various issues, that are received from the public and city staff. Issues boat launch and beach passes, and collects fees. Serves as the primary point-of-contact for Fed Ex, UPS shipments and deliveries and maintains delivery log. Maintains citys informational brochures, rosters and maps. Understand the necessity for communicating citizen complaints and Council inquiries to the City Managers Office and other appropriate departments. Demonstrates commitment to Team Destin and our mission, vision, values and goals and represents the city in a professional, dignified manner at all times both in actions and appearance. Contributes to the development and accomplishment of home team work-plans. Performs other related duties as assigned.
Knowledge, Skills and Abilities: Knowledge of departmental policies, procedures, and practices. Skill in the use small office equipment, including copy machines or multi-line telephone systems. Skill in using computers for data entry, word processing and/or accounting purposes, Ability to compare and/or judge the readily observable functional, technical, structural, compositional or identifiable characteristics (whether similar to or divergent from obvious standards) of data, people or things. Ability to interact with people (staff, supervisors, general public and elected officials) beyond giving and receiving instructions to include tactfully mediating conflicts and achieving positive results. Ability to perform under maximum stress when confronted with short deadlines, heavy workloads, conflicting interests and high customer demand. Ability to read a variety of professional, technical and administrative documentation, directions, instructions, methods and procedures. Ability to produce reports with proper format, punctuation, spelling and grammar, using all parts of speech. Ability to learn and understand subject matter principles and techniques. Ability to make independent judgments in absence of supervision within the scope of respective job duties and tasks. Ability to acquire and expound on knowledge of topics related to primary occupation. Ability to utilize mathematical formulas; add and subtract, multiply and divide totals; determine percentages; and determine time and weight and interpret same as may be appropriate. Ability to inspect items for proper length, width and shape. Ability to differentiate colors and shades of color. Ability to communicate and organize effectively.
Education and Experience: High School Diploma and six (6) months of work experience involving customer service.
Miscellaneous Information: Background Check required.