Contact Center Agent – Bilingual (Spanish)

Cpm Federal Credit Union   North Charleston, SC   Full-time     Other
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Posted on October 15, 2020

Full-Time Contact Center Agent – Bilingual (Spanish)

North Charleston

Responsible for handling a variety of member service calls in a prompt and courteous manner. Accurately resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates. Completes and maintains related reports, records, and files. Actively cross sells Credit Union services and supports all functions within the Contact Center. Ensures accurate, prompt service is provided to both internal and external members while building and strengthening relationships. Ensures that internal and external member’s expectations are being exceeded with every interaction.

Fluent in Spanish required. AA/DFW/H/V/EOE.

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Cpm Federal Credit Union

North Charleston , SC