Customer Service Representative

Earl B. Feiden Inc. Appliance   Albany, NY   Full-time     Call Center / Customer Service
Posted on September 4, 2020

Earl B. Feiden CSRs work directly with our customers over the phone, by email, and live online chat. They are expected to be kind, courteous, and professional at all times. They combine their knowledge and love of home appliances, with their ability to search internal databases and reference manufacturers’ product information documents so that they may input an accurate service work order request. The CSRs are responsible for building our technicians’ schedules, assigning jobs to the correct technicians based on  coverage zones and skill level. We are looking for talented individuals to join our team and support our growing appliance business.

Preferred 2+ Years Experience in HVAC/Automotive/Appliance Setting Compensation Based on Experience & Skill. Starts at $15/hr

Looking for Phone Friendly and Computer Savvy Applicants

Please send resume or work experience to :


Earl B. Feiden Appliance was founded in 1926 in Latham, NY. Our company evolved from the ice and coal delivery business of the early 1900's. Ice was harvested from the pond on the family farm and delivered to homes by horse and wagon for what was then an "ice box". The farm and original home is located on Watervliet Shaker Rd and still stands today. As new mechanical refrigerators were introduced, Earl B. Feiden responded to the growing interest from his customers and abandoned the ice business. He transformed the family garage into a showroom for new electric appliances and radios. With demand for appliances growing, the business soon outgrew the family garage and in 1947, Earl B. Feiden Appliance opened its new location at the Latham Circle, which the store still operates from today.