Evergreen State College

Olympia , WA
Apply Now

Customer Service Specialist 2 & Customer Service Specialist 3

Evergreen State College
Olympia, WA Full-time
Posted on March 17, 2019

 

Customer Service Specialist 2

Customer Service Specialist 3  

(Working titles: Financial Aid Customer Service Specialist 2 and Financial Aid Customer Service Specialist 3)

 

These are full-time, overtime-eligible positions in the Office of Financial Aid on the Olympia campus of The Evergreen State College.

 

Position Purpose

Customer Service Specialist 2:

Under general supervision, provide students, family members, staff, faculty, and the public with information and interpretation of rules, regulations, policies, and activities relating to Federal, State, and Institutional financial aid programs. This position is responsible for document requests, award notifications, and other financial aid correspondence. The position receives leadership from the Customer Service Specialist 3 and reports to the Director of Financial Aid.

 

Customer Service Specialist 3:

Under general supervision, develop, coordinate, and monitor the front-line customer service model and document tracking program within the Financial Aid Office in order to meet federal and state compliance requirements and to meet institutional recruitment and retention goals. Independently provide students, family members, staff, faculty, and the public with information and interpretation of rules, regulations, policies, and activities relating to Federal, State, and Institutional financial aid programs and lead the work of others performing such duties. Maintain confidential financial records and enter data into the student information system (Banner). This position reports to the Director of Financial Aid.

 

Salary and Benefits

Customer Service Specialist 2: $2,664 – $3,523 per month of full-time work

Customer Service Specialist 3: $2,920 – $3,888 per month of full-time work

Plus excellent benefits including paid sick and vacation leave; paid campus holidays; a generous medical, dental, life, and disability insurance package; and a tuition waiver program.

 

Closes: April 3, 2019

All requested application materials must be submitted by the deadline in order to be considered.

 

About the College

The Evergreen State College is a progressive, public liberal arts and sciences college located in Olympia, Washington, in the beautiful Pacific Northwest. Since opening its doors in 1971, Evergreen has established a national reputation for leadership in developing innovative interdisciplinary, collaborative and team-taught academic programs. The college has a vibrant undergraduate program, graduate programs, and public service centers that constitute a unique academic setting. The college values a student-centered learning environment, a link between theory and practice, and a multicultural community of diverse faculty, students and staff working together. For more information about Evergreen, please visit our college catalog or our website: http://www.evergreen.edu

 

Application Process

For details on the application requirements and process visit: https://evergreen.edu/employment/

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran.  For more information regarding Evergreen’s non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at https://www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.