Desktop Support Technician Level 1

Ferris State University
Big Rapids, MI Full-time
Posted on October 27, 2019

Desktop Support Technician Level 1 - Ferris State University

A Desktop Support Technician responds to incidents and requests escalated by the Service Desk that are related to customer equipment in which additional skills, knowledge, tools, or authority are required. May resolve incidents remotely, at the user’s location, or via equipment returns. Responsibilities may include hardware and software troubleshooting, deployments, moves, adds, and changes. Technicians must be customer service oriented.

Duties: Manage computer labs including start of semester classroom readiness, computer setup, software and hardware upgrades, re-imaging, and maintenance. Facilitate and assist in supporting the computer needs of University faculty, staff and students; including various hardware and software problems.

Required: Associates Degree in a related field. 

Ferris State University is an Equal Opportunity employer committed to inclusion and equity. Learn more about the Ferris mission, commitment to diversity and to equal opportunity, and dynamic, student-focused community at ferris.edu. Applicants requiring accommodation or assistance completing an application/participating in the hiring process should contact Human Resources at (231) 591-2150 or fsujobs@ferris.edu.