IT Service Desk Specialist 2
IT Service Desk Specialist 2 - Ferris State University
Responsible for working within a team environment to provide timely, effective first level customer support to faculty, staff, students, and the University community in a multi-channel environment. Directs work of specialized teams when needed and is the customer’s advocate as appropriate. Required: High school diploma or GED equivalency. Six months full-time equivalent experience in commercial or institutional food service to include food preparation.
Required: Associate degree in computer information science or in an appropriate field. Demonstrated experience and practical knowledge of software products such as the current version of Microsoft Office and Windows, web browsers, operating systems, PC hardware operation and network connectivity troubleshooting. Two years’ work experience in customer support. May be required to have the first two levels of certifications from the Help Desk Institute (HDI-CSR, and HDI-CSA or HDI-DST), or obtain within 6 months of hire date.
Ferris State University is an Equal Opportunity employer committed to inclusion and equity. Learn more about the Ferris mission, commitment to diversity and to equal opportunity, and dynamic, student-focused community at ferris.edu. Applicants requiring accommodation or assistance completing an application/participating in the hiring process should contact Human Resources at (231) 591-2150 or firstname.lastname@example.org.