Healthcare Services Representatives

Kelsey-Seybold Clinic   College Station, TX   Full-time     Call Center / Customer Service
Posted on January 20, 2023
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Job Title: Healthcare Services Representative I

Kelsey-Seybold Clinic
Contact/Call Center Hiring 

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

Location: College Station

Department: Contact Center

Job Type: Full-Time

Salary Range: $34,548.80 to $42,681.60 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education Required:  High School diploma or GED from an accredited program

Experience: Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience (customer-based interfacing, dealing with the public (in person or on the phone), retail, front office, hospitality (hotels, restaurants in customer facing roles).

Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.

Skills Required:  Excellent customer service and telephone etiquette skills.

Preferred:  Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

Required:  Critical thinking skills.

Preferred:  Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Required:  Ability to speak, write and understand the English language

Working Environment: Administration

Why Kelsey-Seybold Clinic?

• Salary $16.61 - $19.54 per hour
• Flexible scheduling
• Bilingual salary differential
• Insurance benefits package
• Paid time off
• 401k Plan

Start your career journey and become a part of a community of renowned Healthcare professionals.

Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares