Apply Now

Inside Sales Representative

L & M Radiator, Inc.
Hibbing, MN Full-time
Posted on April 25, 2019

Enjoy the great outdoors of northern MN and...Amazing wages & benefits including healthcare, dental, life & disability, 401k, profit sharing, paid vacation & holiday, uniforms and production bonuses.

Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups.

Essential Job Functions:

  • Ensure customers receive accurate, correct, and proper product quotes, information and materials.
  • Respond to customer needs in a timely, respectful, and diligent manner.
  • Report and help resolve any customer complaints or issues. 
  • Maintain all required records clearly, accurately and completely.
  • Follow all department procedures, processes and instructions set forth by the customer service manager.
  • Follow all corporate policies and procedures and support management decisions.
  • Communicate with other departments as required.
  • Perform work in a safe manner and follow all safety guidelines/procedures.
  • Domestic and international travel could be required and include weekends depending on the project and if needed.
  • Other related duties as assigned and deemed necessary by Supervisor.

Knowledge, Skills and Abilities Required for Entry Level:

  • Communicate effectively in English, by both verbal and written means.
  • Technical, mechanical, and industrial knowledge needed to include blue print reading.
  • Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PPT, and Outlook.
  • Work effectively with fellow employees, independently, under pressure, and with accuracy.
  • Establish priorities and complete assignments efficiently with excellent attention to detail.
  • Dependability under both supervised and unsupervised conditions.
  • Professional phone and email etiquette. 
  • Must be organized, thorough and have good follow through.
  • Ability to sit for long periods of time and multi-task throughout the day.
  • Must pass a pre-employment physical, drug/alcohol and background test.

Minimum Qualifications for Application:

  • 2-year Associate degree OR 4-6 years experience in an industrial customer service atmosphere, OR prior L&M experience. 

Preferred Qualifications:

  • Knowledge of Epicor or similar ERP system.
  • Experience in Lean Manufacturing.