Civilian Customer Service Clerk-Desk

LANSDALE BOROUGH   Lansdale, PA   Full-time     Call Center / Customer Service
Posted on February 5, 2021

Borough of Lansdale

Civilian Customer Service Clerk-Desk

The Borough of Lansdale is accepting applications for a full-time Civilian Customer Service Clerk-Desk in its Police Department. Responsibilities include but are not limited to: performing customer service activities such as answering the telephone, explaining programs, police policies and procedures within the scope of authority, providing information of a general nature, referring calls to appropriate department personnel, providing information, referral services, transferring police calls for service (emergency and non-emergency) directly to Montgomery County Communication Center (MCCC), entering data in the Net/I-viewer computer when needed,
greeting the public at front counter, handling of basic financial transactions such as record requests, accident reports, parking tickets and electronic payments; perform a variety of clerical duties for the Police Department as assigned; monitor police radio and surveillance cameras, including inmate cells. Must be willing to work shift work, holidays, weekends and emergency overtime, as needed. Must be able to pass criminal background investigation.

To be considered, the applicant must meet the minimum requirements of: high school diploma or equivalent; two year’s combined experience performing general clerical work which included word processing and data entry; extensive public contact in person or on the phone; use of radios, multi-line telephone systems and experience with help-desk or call center software; three (3) year’s experience working in a police department is preferred.

The full job description and application are available at www.lansdale.org.

Applications will be accepted until the position has been filled. The Borough of Lansdale is an EOE.


LANSDALE BOROUGH

1 Vine Street
Lansdale , PA
https://www.lansdale.org/