Customer Service Representative
Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism.
NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation* Please note this job posting is for upcoming classes in Sandy, UT; targeted start date is discussed with your recruiter.
Pay and Benefits: - Base rate = $13.19/hour + an additional $4.54/hour for health and wellness benefits - $1,650+ in potential bonuses for excellent work and referrals - The potential to work from home within 30 days after completing training onsite, pending performance - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company
Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, email and web browsers. Assisting callers in finishing online applications. Completing daily electronic call logs. Filling out timesheets. Adhering to privacy rules. Connecting callers with leadership as needed. Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service. Reporting problems through an easy online system. Responding to telephone inquiries within set time parameters. Completing all assigned training as necessary.
Education and Qualifications: High School diploma or equivalent required. Minimum six (6) months customer service experience required. Must be able to speak and read English fluently. Must be able to type a minimum of 20 words per minute. Ability to work within established turnaround times. Must have excellent interpersonal skills and the ability to organize simultaneous tasks. Ability to work as a member of a team. Spanish fluency is desirable.
MAXIMUS Introduction Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.