Receptionist

Nodak Electric Cooperative, Inc.   Grand Forks, ND   Full-time     Administration / Clerical
Posted on November 13, 2020

PURPOSE FOR THE POSITION:
To provide members and general public a positive member-service experience when handling inbound telephone traffic and personal visits, creating a feeling of goodwill toward the cooperative.

ESSENTIAL RESPONSIBILITIES:

Primary:
1. Greets and determines needs of members and general public visiting Nodak Electric offices. Notifies, escorts, or directs visitors to the proper person or department for desired information and/or assistance.
2. Operates telephone switchboard - responsible for the prompt answering and accurate routing of incoming calls. Keeps supervisor apprised of any problems that may develop in equipment, routing procedures, or in any other related area that may adversely affect
the quality of service.
3. Collect parking lot payment drop box contents at beginning and end of each business day.
4. Collection of in-office payments via cash, check or card. Balancing of payments received and preparing deposit of cash drawer for bank.
5. Assist office visitors with completion of Application for Membership and Electric Service form. Distribute completed applications received in-person or via website submission to member service representatives.
6. Serves as first response for general information requests, member programs such as auto pay, new member applications, security deposits, and billing questions-balance/usage inquiries/auto-pay setups/changes.
7. Verifies transfer of phone system to third-party call center for afterhours calls.
8. Opens and organizes payments and mail as directed.
9. Creates service orders to repair/install and bill outdoor lighting.

Secondary:
10. Keeps phone/cell phone and radio listings updated.
11. Scanning records into consumer document storage and imaging solution.
12. Provide administrative and clerical support as requested.
13. Performs breakroom duties such as run the dishwasher at end of day, empty dishwasher at beginning of day, make coffee, ensure refrigerator is clean and supplies are stocked.
14. Performs other tasks and assumes other responsibilities as assigned by supervisor/manager.

TO DO THIS KIND OF WORK, YOU MUST BE ABLE TO:
* Communicate well with all kinds of people
* Compute and record numbers correctly
* Follow procedures for keeping records
* Use eye, hands and fingers at the same time to enter figures in books and forms, or to operate a calculator or personal computer
* Perform work that is routine and detailed
* Read and copy large quantities of numbers without error

PHYSICAL DEMANDS:
Lifting 25 lbs. maximum and occasionally lifting and/or carrying such articles as computer printouts, map books, ledgers, small tools, computer monitors, etc. Walking and standing will be required. Reaching. Handling. Fingering. Feeling. Talking. Hearing.

ENVIRONMENTAL CONDITIONS:
Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

MATH SKILLS:
Requires mathematical development sufficient to be able to: Deal with systems or real numbers; perform addition, subtraction, multiplication, division, apply fractions, percentages, ratio and proportion.

LANGUAGE SKILLS:
Must have developed language skills to the point to be able to:
* Read and understand instructions, safety rules, etc.
* Write reports with proper format, punctuation, spelling and grammar, using all parts of speech
* Speak with poise, voice control, and confidence using correct English and well-modulated voice.
* Write English at a level necessary to compose correspondence independently from notes or verbal instruction and record incoming information

RELATIONSHIPS TO DATA, PEOPLE, AND THINGS:
Data: 0 Compiling: gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to information are frequently involved.

People:
Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants.

Things:
Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object, or material.

SAFETY TRAINING
Employees shall be trained in and familiar with the safety-related work practices, safety procedures and other safety requirements in the cooperative's safety manual that pertain to their respective job assignments.

Employees shall attend regularly-scheduled safety training meetings for training in all areas that pertain to their respective job assignments. Employee shall have a fundamental knowledge of basic first aid, cardiopulmonary resuscitation, safe driving responsibilities, and emergency Mayday procedures.

SECURITY OF COOPERATIVE'S INFORMATION
Maintaining security and protection of non-public and proprietary cooperative information is a requirement of all employees.

INTERPERSONAL ABILITIES
Requires the ability to establish and maintain effective professional relationship with both internal and external customers.
Requires prompt and predictable attendance in order to insure uninterrupted service to internal and external customers.

SOFT SKILLS
Requires the ability to establish and maintain effective professional relationship with both internal and external customers.

SPECIFIC VOCATIONAL PREPARATION:
Specific vocational preparation includes a combination of: apprentice training, in-house training, on-the-job training, vocational education (not to duplicate education/experience listed below), or essential experience in less responsible jobs.
Zero to six months on-the-job experience required to perform the job duties.

TO DO THIS JOB, YOU MUST HAVE THE FOLLOWING LICENSES OR CERTIFICATIONS BEFORE BEING HIRED:
Valid driver's license preferred

TO DO THIS JOB, YOU MUST HAVE THE FOLLOWING AMOUNT OF TOTAL EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED required. Certificate or A.A.S. in Customer Service, Office Management, or related field preferred. One to two years of customer service and/or switchboard experience preferred.

The position description is not intended to be an all-inclusive list of job responsibilities, duties, and requirements, but to describe the standard level of work being performed. Employees may be required to perform other duties as assigned or as required by the needs of the business.

Nodak Electric Cooperative, Inc. retains the discretion to add to or change the duties of the position at any time.

Cooperative Information:
Nodak Electric Cooperative provides electric service to over 14,000 members. Nodak's service territory includes all or parts of Barnes, Benson, Cass, Eddy, Grand Forks, Griggs, Nelson, Pembina, Ramsey, Steele, Traill and Walsh counties in North Dakota.

An Equal Opportunity Employer
Nodak Electric Cooperative, Inc. is a drug free workplace and conducts pre-employment background checks.