Customer Service Representative

Chattanooga, TN Full-time
Posted on September 1, 2019

Healthcare Call Center Customer Service Representative

No Weekends! No Mandatory OT! Complete Benefits Package!

Come join our family! We are a longtime established (30+ years), professional, clean and excellent company to work for. We are offering full-time positions in our Healthcare Call Center department. This position offers fantastic opportunities for good base pay ($13.50 per hour/40 hours per week) plus excellent commissioned money. The Customer Service Representative will be expected to assist patients and of healthcare providers with the following – Self-pay balances and balances after insurance (including working with charitable write-off/downs, bankruptcy cases, and general issues with consumers with various payer issues).

All of this is for the final goal: Setting budget plans for repayment of amounts owed. These are customer service positions in a busy call center setting, so the ultimate goal is to not get bogged down in stress, but rather, help consumers get their balances paid-in-full with a high level of attentiveness to customer service and client relations. We work full, 40-hour shifts each week. Our office(s) are open Monday through Friday. This position requires 1 evening shifts (10:30 am until 7:30 pm) to be worked per week. It also requires each Friday to be worked from 8:00 am until 5:00 pm. Every workday includes two (2) 10-minute paid breaks and one (1) lunch break that is one-hour in length. We are different from many collections and receivable management organizations. If you have great listening skills and voice tone with quality customer service attributes, we have a job for you! Bilingual speaking is highly preferred to better assist our consumers. Treating others as we ourselves desire is expected. We never work weekends, and we will never require any mandatory overtime.

We offer a full benefits package that includes: Blue Cross Blue Shield coverage entailing: health, dental, vision, life insurance, paid-time-off, 401k, supplemental pre and post-tax plan options, HSA, and various internal benefits like paid birthday holidays. We truly are a great company to work and establish your career with. We hope to see you very soon! North American Credit Services and Medical Services Benefits 401(k) Retirement Savings Plan Health-Care Spending Account Dependent and Accidental Life Insurance Medical/Dental/Vision Short-Term Disability, Supplemental Insurance, Casual Dress, Flexible Hours, Holiday Party, Paid Holidays, Paid Vacations, Sick Leave.