Manager - Customer Service

Otter Tail Power Company   Jamestown, ND   Full-time     Call Center / Customer Service
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Posted on July 18, 2020

Successful candidate will be responsible for managing day to day customer service office operations in our Jamestown, North Dakota Customer Service Center office. 

Applicants must have an associate’s degree in business, and a minimum of five years of customer service and electric utility operations experience is required. Experience in budgeting, cost control, planning, and supervision is preferred. Knowledge of Public Utilities Commission and Public Service Commission regulations is required. Must have strong communication skills and leadership capabilities.  

Successful applicant will manage and operate the area Customer Service Centers. Supervise office staff to provide optimum customer service and the accurate, timely billing of electric service and lead and develop customer service personnel through our quality assurance program. Coordinate employee training to ensure proper application and compliance of Otter Tail Power Company policies and procedures. Accountable to implement strategies and initiatives as outlined in the yearly customer service strategic plan. Promote and sell electric heating and cooling technologies to customers. Assist in cost center planning and budgeting. Enhance community relationships and work with local governments on obtaining franchise agreements. Provide support to field personnel in the absence of the Operation Manager. Provide resources for administrative support to other areas of Customer Service as needed. Provide after-hours management on call.

We offer a competitive wage and benefit package.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.