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Customer Care Associate

Rochester Post Bulletin
Rochester, MN Full-time
Posted on July 30, 2019

The Rochester Post Bulletin is hiring a Customer Care Associate to join our Advertising team. This individual will be a motivated self-starter who wants to help support and sell cutting edge marketing solutions to local advertisers. These solutions include an array of print and digital options such as demographic display marketing, printing, direct mail, special interest products, and so much more! This is a support position working closely with our Media Consultants, Creative Design and Production teams. It will require both in office and face to face customer support while presenting a friendly, professional image to our customers via telephone, email correspondence, as they come into our office or as you step into their business. This is a rewarding opportunity for an individual who enjoys networking with area professionals and working in a fast paced and team oriented environment. The hourly rate for this position starts at $15.00 per hour plus commission.

Responsibilities:

  • Assist customers with placing advertisements.
  • Support our Media Consultants and who sell cutting edge marketing solutions to local advertisers.
  • Provide support documentation for print and online advertising options customized to each client.
  • Provide demographic display marketing and other digital solution reports and supporting data.
  • Assisting and selling all types of classified advertising.

Position Requirements

  • Excellent written and verbal communication skills.
  • Ability to handle multiple projects at once as well as be willing to work on new projects.
  • Ability to work well under multiple deadlines.
  • Proficiency with computers.
  • Ability to work with minimal supervision.
  • A basic understanding of print and online advertising products is desirable.
  • Accuracy is a must.
  • Excellent customer service skills are required.


About the Organization
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks:

Excellent employee culture, competitive pay, comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, 401(k), company-paid volunteer time, health and wellness initiatives, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people:

Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.