Sawnee EMC

543 Atlanta Hwy
Cumming , GA
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Customer Service

Sawnee EMC
Cumming, GA Full-time
Posted on July 12, 2019

Sawnee EMC is seeking a General Clerk III – Customer Service to assist in a high volume call center. Requires high school diploma or equivalency, computer, communication and general office skills. Two years of related experience preferred. Position is full-time; must be flexible to work irregular hours, to include evenings, weekends and holidays.

RESPONSIBILITIES

  1. Serves as a professional, amiable representative of Sawnee EMC by successfully interviewing external and internal customers and others by telephone and face-to-face.
  2. Accurately and thoroughly communicates polices, rates, products, programs and services.  Responds to all written and verbal inquiries in a prompt and competent manner; resolving conflicts of programs, billings, policies, rules or regulations, or services, and providing pertinent information. 
  3. Effectively determines when follow-up with external or internal customers is prudent and initiates contact; assuring satisfactory resolution of difficulties and proper handling of data.  
  4. Utilizes computer and all general office equipment; records, routes and maintains consumer data. 
  5. Maintains current knowledge on advances and changes in Sawnee policies, programs and services, and in the electric utility industry in general.
  6. Requires the willingness and ability to suggest sound innovative solutions for the successful accomplishment of day-to-day activities and difficulties. 
  7. Processes and maintains confidential material in circumspect manner. Maintains current knowledge on advances and changes in occupational field, Sawnee policies, programs and services, and in the electric utility industry in general. Continues expanding knowledge and capability within job and organization through the independent pursuit of self-study courses and outside course offerings.
  8. Computer Ability:  To perform this job successfully, the individual should have a strong working knowledge of Microsoft Windows environments and the Customer Information System (CIS).
  9. Language Ability:  Ability to read and interpret documents such as policies, technical, product and promotional materials.  Ability to write routine reports and correspondence. 
  10. Math Ability:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  11. Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

Applicants must complete an application prior to 5 PM, July 26, 2019. Apply online: www.sawnee.com /My Cooperative/Careers, or application forms are available at 543 Atlanta Hwy, Cumming GA 30040.

 

Sawnee Electric Membership Corporation is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Individuals with Disabilities. Sawnee EMC is VEVRAA Federal Contractor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Drug Free Workplace.