Cashier/Customer Service Representative

SEVEN LAKES PRESCRIPTION SHOPPE, INC   West End, NC   Full-time     Call Center / Customer Service
Posted on September 5, 2023

Cashier/Customer Service Representative


Result Statement: This position is responsible for the following results: To perform the duties of greeting customers, helping customers locate products, aiding the pharmacy staff with RX and OTC pickups, calling customers for RX and OTC pickups, and support the pharmacy staff in all store functions.


Technical Work Listing: This position is responsible for the following tactical work:

• Immediately Greet and welcome all customers as soon as they walk in

• Offer customers Smiles and Solutions

• Answer the phone within 2 rings

• Say your name when answering the phone

• Call all customers back within 24 hours

• Gather all OTC products for a customer’s order if needed

• Call all customers with a new prescription or if their prescription has a problem or is on order

• Accurately process all deliveries, mail prescriptions, and suspended tickets

• Accurately process all delivery money that comes back in for orders

• Accurately post all payments to charge accounts

• Mail all pharmacy charge statements when due

• Order OTC products and pull any out-dates as needed

• Close out and Count registers on a daily basis

• Combine RX bags with same customer names

• Accurately give RXs to customers

• Help customers in getting OTC products

• Order any OTC product that is requested by a customer

• Clean the store when needed (vacuuming, sweeping, etc.)

• Water all flowers outside

• Replace any needed light bulbs inside or out

• Replace air filters as needed

• Play an active role in marketing incentives and sales goals

• Assist customers with photo machine and refill the machine when needed

• Turn radio on and make sure the music is playing throughout the day

• Help with vaccinations (refilling supplies, filling out forms, etc.)

• Aid in decorating the store for holidays

• Perform tasks as delegated by the Store Manager or Cashier Supervisor


Standards: The following are quantity and behavior standards for this position:


Position Specific:

• Make customers feel welcome and appreciated with smiles and solutions

• Customers should be addressed immediately upon entering

• Arrive on time for work

• Smock and nametag should be worn at all times (except Fridays for smock)

• Constantly communicate with customers and pharmacy staff about RX and OTC products


Company Wide:

• No Cell Phone use

• All proprietary company info should be kept confidential

• Employee should follow HIPAA guidelines

• Manager should be notified if there are any unresolved issues

• Be on time and ready to work when your shift starts


Duties listed are not to be all-inclusive and are not to be limited to exclude and duties reasonably assigned.