Customer Support Agent

Sticker Mule   Albany, NY   Full-time     Call Center / Customer Service
Posted on September 2, 2021

Customer Service | Remote - Albany, NY | Full-time

Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it's ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.

Why you'll like working here:

  1. Customers love our service and tell us all the time!
  2. We offer flexibility in your work day.
  3. We work at a sustainable pace to foster a non-stressful work environment.

See more about our teams here

Job description

Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.

Responsibilities

  1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.
  2. Assist in writing and maintaining FAQs.
  3. Suggest opportunities to make customers happier for our product team.
  4. Suggest opportunities to improve the quality and efficiency of our customer service operation.

Requirements

  1. 1+ years' experience in a Customer Support role
  2. Exceptional writing skills (be clear and concise)
  3. Experience working remotely
  4. Ideally located in the Albany, NY area

Hours/Pay

Monday-Friday 8:00 am - 4:00 pm

$20.00/hour

Or

Monday-Friday 12:00 pm-8:00 pm

$21.40/hour

Pay & benefits

  1. 401k plan with 4% employer match
  2. Health & dental insurance
  3. 4 weeks paid vacation
  4. $500 signing bonus
  5. Work from home