Patient Registration & Call Center Representatives

Summa Health   Akron, OH   Full-time     Call Center / Customer Service
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Posted on February 3, 2021

Patient Registration/Call Center Representatives

Now Hiring for Full-time and Part-Time Opportunities Summa Health, Summit County's largest employer, is hiring passionate individuals committed to serving others to join our Call Center Team! Our Patient Registration and Call Center Representatives, known as Patient Access Liaisons at Summa Health, help people obtain something they truly need and value compassionate, quality care at Summa Health. As the initial contact for patients, physician offices and individuals in the community, you will provide exceptional service via the telephone or face-to-face in a patient care setting while scheduling procedures and collecting important data.

Position Summary: Summa Health's Patient Access Liaisons assist callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, financial counseling, physician referral, class scheduling and any other questions or concerns. Individuals in these roles provide a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications:

Formal Education Required: o High school diploma/GED required o Post high school level coursework in healthcare, accounting, business, public relations or related field.

Experience and skills to succeed in this role include: At least one year of experience in a medical setting is preferred. Excellent oral and written communication skills required. Detailed oriented with the ability to multi-task Typing of 30 WPM. Ability to pass medical terminology exam Excellent attendance is required.

Summa offers: Flexible 1st, 2nd and 3rd shift positions Competitive Pay Excellent health insurance for both part-time and full-time employees. Opportunity available to Work From Home after training for call center positions. Professional training and opportunities for growth within the organization. Educational Assistance, Retirement Benefits and More!