Customer Service Assistant Manager

Sun Precautions   Seattle, WA   Full-time     Call Center / Customer Service
Posted on March 11, 2020

Our company: Sun Precautions is the pioneer in sun protective clothing. Our extensive product line includes clothing and accessories with built-in SPF protection that blocks harmful UV rays. We are renowned for developing innovative sun protective products.   Check us out at:

"Sun Precautions was the innovator, with its Solumbra line." —The New York Times

“Solumbra ... One of the World's Most Important Travel Innovations" —Travel + Leisure Magazine


Our opening: We are in search of a Customer Service Assistant Manager. This position's primary responsibility is to assume day-to-day coordination and supervision of existing customer experience activities. The ideal candidate is a fanatic about excellent customer service and is excited to help us become better. We take pride that our customers believe we provide some of the best customer service of any company they deal with: knowledgeable, articulate, and helpful. Our products make a profound and appreciated difference in our customers’ lives. Sun Precautions is a small, privately held company where you can see and enjoy the successes that you initiate and complete.

Specific responsibilities include:

Customer Service Assistant Manager: Our reps take phone and website orders from customers, inform customers about our products, and are involved with a variety of activities to get the orders to our warehouse. As the Assistant Manager, you will be responsible for hiring, training, mentoring and supervising our small team of reps.

Cultivate strong and productive relationships with staff, colleagues, external customers and key stakeholders to lead, by example, a customer-centric culture.

Marketing Initiatives: As you become integrated into the company, you may be given the opportunity to participate in medical conventions, professional photo shoots, and outbound marketing activities.

Retail Store Management: You will be involved with our Seattle retail store.

Qualifications, Skills and Experience:

We are looking for college graduates with business, apparel, cosmetics or retail experience. Previous customer service experience with excellent communication and problem-solving skills leading and managing small teams of customer service representatives. Minimum of 2 years of direct lead/management experience, preferably in a company with a customer-centric culture.

Strong work ethic with ability to work independently.

Energetic and strong leadership and interpersonal skills, including the ability to address employee issues such as employee development, coaching and performance concerns (e.g. work quality).

Excellent organizational & administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously. Excellent written and verbal communication skills.

A demonstrated commitment to high professional ethical standards and a diverse workplace. Excels at operating in a fast pace, community environment.