New Business Development & Classified Display

The Gazette   Colorado Springs, CO   Full-time     Business Development
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Posted on March 15, 2020

Are you: Outgoing Competitive Personable Enthusiastic Consistent Dedicated? Than we want you! Join our team as a New Business Development Advertising Account Executive

Job Summary: Proactively promote the value of newspaper and digital advertising for Gazette Media through consistent outbound calling to prospective advertisers. This outbound calling will include contacting existing customers and selling renewals, as well as calling former customers and non-advertisers to sell new business.

Essential Job Duties and Responsibilities:

-- Demonstrate a superior level of excellent internal and external customer service.

-- Prepare and deliver consistent outbound calling to prospective advertisers.

-- Perform basic sales techniques, utilizing market research information, sales tools, product knowledge, improved telephone solicitation procedures, call-out programs, and sales objectives.

-- Implement and coordinate accurate and timely communication procedures with other stakeholders to ensure customer problems and needs are resolved to the customer's satisfaction.

-- Comply with company policies and procedures, standards of acceptability, and call center regulations and legislation.

-- Actively participate and support departmental goals and objectives.

-- Collaborate with sales manager to exchange ideas on the implementation of sales initiatives.

--Assist with special projects.

-- Attend all applicable meetings and trainings.

-- Meet established monthly revenue and account development goals. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education & Work Experience Requirements:

Education: High School or GED required. Experience: Typically requires six months to one year of experience in an out bound call center environment.

Knowledge, Skills and Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

-- Able to read, write, clearly speak and understand English.

-- Must exhibit knowledge of call center operating environments and technologies.

-- Must be able to work a full scheduled shift.

-- Able to sit viewing a computer screen, speaking clearly and concisely via telephone, for long periods of time during an eight hour work shift.

-- Ability to work in a windows-based and web-enabled desktop environment.

-- Ability to read account information on a computer screen.

-- Demonstrated ability to perform basic math activities; addition, subtraction, multiplication, division.

-- Excellent verbal and written communication skills.

-- Demonstrated ability to write clearly, simply, and accurately using proper business tone, grammar and punctuation.

-- Quantitative ability to read and comprehend account information and account management software.

-- Strong problem solving skills and ability to handle all types of customers including those who might be irate or irrational providing excellent conflict resolution skills.

-- Ability to use appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, service, or product from prospects, existing customers, and teammates.

-- Ability to manage multiple demands and competing priorities simultaneously.

-- Able to maintain confidentiality of information concerning customers accounts.

-- Able to react to change productively and handle other essential duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 15 pounds and occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.