Customer Service / Office Clerk
Join our Admin team in Glenwood! Tom Kraemer Inc. has been a family owned company since 1938 and continues to provide employees with a positive, fun, success-driven work environment where employees understand that providing exceptional customer service is not just a goal, but the heart of who we are.
Tom Kraemer Inc. is looking for a candidate who is able to perform a wide variety of administrative and clerical tasks with an emphasis on customer service. Excellent organizational skills, a positive attitude, and the ability to work in a fast-paced environment are important qualifications for this position. The ideal candidate is a skilled multi-tasker, reliable, and adept at communicating clearly, also performs miscellaneous tasks within our office as needed.
*Paid hourly, time-and-a-half over 40 hours
*Health insurance provided
*Other benefits include: paid time off, paid holidays, and a retirement plan with employer contribution
Duties and Essential Job Functions:
*Manages incoming calls
*Serves customers by providing information and answering questions about our products and services, and recommends solutions
*Setup customer accounts, create work orders, and edit accounts within our software system
*Greets and assists visitors
*Assists with general office work
*High school diploma or equivalent, related college degree preferred
*Customer service experience
*Proficient with Microsoft Word, Excel and Outlook
*Proficient or the ability to quickly learn our VOIP phone system
*Ability to quickly learn our proprietary customer database software and QuickBooks
*The company provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state and local laws.
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