Inbound - Customer Service Representative

Tulsa World Media Company   Tulsa, OK   Full-time     Call Center / Customer Service
Apply Now
Posted on August 28, 2020

LEE Enterprises is seeking experienced Part-Time Customer Service Representatives to join fast-paced call center located in bustling downtown Tulsa!

This opportunity features: A positive, team-oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!

Could have weekday shifts during the operating hours of: 7:00 am-5:00 pm and weekends from 6:00 am to 11:30 am.

Opportunity for you to work from home after 3 months.

What you will be doing:

Answering phones with polite, courteous and professional manner
Address everything from billing to delivery to digital
Ask probing questions to identify customer issue or concern
Knowing when to escalate an issue or concern
Provide online support for current print and digital subscribers
Handle all calls with customers so that the customer is 100% satisfied when the call ends

Additional functions:

Willingness to work flexible schedule including day, evening, weekends and holidays
Ability to multi-task with accuracy
Ability to sit for extended period of time
Maintain customer satisfaction ratings outlined in company policy
Meet or exceed minimum performance standards outline in company policy

Ideal candidate will have:

High school diploma or equivalent
Superior phone etiquette skills
Ability to speak clearly
Excellent verbal and written communication skills
Proficiency in Outlook and Word
Ability to type 30 words per minute without errors
At least 1 year experience in customer service preferred

Come join LEE Enterprises team in servicing customers nationwide, a seat is waiting for you!

LEE Enterprises is an Equal Opportunity Employer