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Part-Time Customer Service Representatives

Tulsa World Media Company
Tulsa, OK Full-time
Posted on August 7, 2019

BH Media is seeking experienced Part-Time Customer Service Representatives to join a fast-paced call center located in bustling downtown Tulsa!

This opportunity features: A positive, team-oriented and fun work environment, on the job training and coaching, flexible hours and bonus potential!

What you will be doing: Answering phones with polite, courteous and professional manner. Address everything from billing to delivery to digital. Ask probing questions to identify customer issues or concerns. Knowing when to escalate an issue or concern. Provide online support for current print and digital subscribers. Handle all calls with customers so that the customer is 100% satisfied when the call ends.

Additional functions: Willingness to work flexible schedule including day, evening, weekends and holidays. Ability to multi-task with accuracy. Ability to sit for extended period of time. Maintain customer satisfaction ratings outlined in company policy. Meet or exceed minimum performance standards outlined in company policy.

Ideal candidate will have: High school diploma or equivalent. Superior phone etiquette skills. Ability to speak clearly. Excellent verbal and written communication skills. Proficiency in Outlook and Word. Ability to type 30 words per minute without errors. At least 1-year experience in customer service preferred. Come join BH Media's team in servicing customers nationwide, a seat is waiting for you!

BH Media Group is an Equal Opportunity Employer