Customer Service Representative

United Health Group   Phoenix, AZ   Full-time     Call Center / Customer Service
Posted on November 1, 2021
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$750 Sign-On Bonus For External Candidates

If you are located within the state of Arizona, North Carolina and Texas, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Training classes start soon – apply today!

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 East Washington Street Phoenix AZ 85004, 6200 Northwest Parkway, San Antonio Texas 78249 or 3803 North Elm Street, Greensboro North Carolina 2745.

We offer 6 weeks of paid training. The hours during training will be 7:30 am to 3:30 pm PCT* Monday-Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent years of work experience
  • Minimum of 2+ years of combined education, work and/or volunteer experience.
  • Bilingual fluency in English and Spanish
  • Ability to travel 25% of the time to the office located at 1 East Washington Street Phoenix AZ 85004, 6200 Northwest Parkway, San Antonio Texas 78249 or 3803 North Elm Street, Greensboro North Carolina 2745
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service experience

Telecommuting Requirements:

  • Reside within State of Arizona, North Carolina and Texas
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Please click apply to submit your resume and be considered today!

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s best work.