Intake/Customer Service Clerk

Position: Intake/Customer Service Clerk
Full Time, Permanent, On-Site

Vacancy: 25-07
Duty Station: Buffalo, New York
Salary: CL 23 ($41,785 - $67,931)
Promotion potential to CL 24 without further 
competition based on eligibility and needs of the 
office. 

Overview: 
Intake/Customer Service Clerks are the “face” of the Court to much 
of the public and attorneys who practice in the Court and help create 
positive public impressions about the Judiciary. CLICK HERE to 
view a brief video about Judiciary court administration and services 
careers. The successful candidate must exhibit the highest standards 
of excellence and integrity, and display, at all times and to all 
persons, a courteous, professional and cooperative attitude.

Representative Duties:
• Answer and route incoming calls and assist the public in the use 
of databases.
• Provide basic information to the public, the bar, and the Court.
• Assign case numbers and open cases.
• Receive and file documents, notices, minutes, decisions, orders,
and judgments.
• Create new case files, maintain case records, retrieve files, copy 
records, and certify court documents.
• Check for prior or prohibited filings. Verify and issue 
summons. Verify attorneys’ authority to practice.
• Review and process attorney admission documents.
• Receive and process payments, issue receipts, secure and 
balance cash drawer.
• Respond to form and copy requests.
• Assist with quality control.
• Adhere to procedures of the court.
• Perform other duties as assigned.

Qualification Requirements:
High school diploma or equivalent and two years of general 
experience.

General experience includes progressively responsible clerical, 
office, or other work that indicates the possession of, or the ability 
to acquire, the particular knowledge and skills needed to perform 
the duties of the position.

Preferred Qualifications/Court Preferred Skills:
The Court is seeking an applicant with a strong work ethic, 
initiative, dependability and a friendly and customer-focused 
attitude. An understanding of professional office procedures and the 
ability to work both independently and in a team environment is 
preferable. Interaction will be with various individuals; therefore, 
the candidate should possess excellent interpersonal and written and 
verbal communication skills. The ability to handle multiple 
priorities and tasks simultaneously are essential. 

Proficiency and experience in the use of computer systems, 
including but not limited to Microsoft Office applications, such as 
Word, Excel, Outlook and Teams, is highly preferred. Public 
Access to Court Electronic Records (PACER) experience and 
knowledge of court/legal terminology are helpful. 

Prior customer service experience preferred. A bachelor’s degree in 
a related field from an accredited four-year college or university is 
strongly preferred. 

Organizational Relationship
This position reports directly to the Operations Manager.

Benefits
Click HERE to learn more about the Judiciary’s benefits. 

How to Apply:
Please submit a cover letter, resume, 
and AO78 Application for Judicial 
Branch Federal Employment (CLICK 
HERE for AO78) as a single PDF 
attachment by email to: applications@nywd.uscourts.gov
subject line “Intake/Customer Service 
Clerk, Reference No. 25-07.” Save the 
documents as one PDF, using your 
firstname_lastname. When the AO78 
is filled out electronically and returned 
by email, the fillable form must first be 
resaved and submitted as a non-fillable 
PDF before submission, otherwise the 
form will appear blank. Applicants 
are not required to complete the 
AO78, page 5, Optional Background 
Information until the time of a 
conditional offer.

Important Dates:
Position Available: April 21, 2025
Application Deadline: Until Filled