Billing Analyst/Customer Service Representative

Utility Management Solutions   Bloomington, MN   Full-time     Accounting
Posted on January 14, 2021

Billing Analyst/Customer Service Representative

Company Information: Utility Management Solutions (UMS) is an Eden Prairie, MN based company and a leader in utility management services for apartments and condominiums. We provide the multifamily industry a one-stop solution through turn-key installation of gas, electric, water sub-metering and advanced billing solutions. Utility Management Solutions is actively seeking quality people to join our team.

Job Description:  We are seeking qualified candidates with previous billing experience to work as a Billing Analyst/Customer Service Representative in our bill process and customer service center. This individual will be responsible for resolving customer issues, billing setup and payment processing. We have an immediate opening for a full time position during our regular hours of 8:00AM to 6:00PM Monday through Friday. 

Responsibilities:

  • Perform accurate set-up and running of monthly utility billing processes
  • Respond to and resolve customer questions, concerns, complaints via phone and email
  • Perform accurate processing of resident payments and bank deposits
  • Perform other tasks and projects as assigned

Qualifications:

  • One year billing experience with above average 10 key ability a plus
  • Excellent verbal and written communication skills
  • Ability to work independently and as a team member
  • Good working knowledge of Microsoft Office (Excel/Word/Outlook)
  • Exceptional customer service skills
  • Must be detail-oriented
  • Minimum education:  high school degree

Company Benefits: UMS offers a competitive salary commensurate with experience, 401K, health, dental, life insurance, paid holidays and vacation and profit sharing in the form of a team bonus.